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Account settings and password
  • +How do I reset my password?

    In order to reset your log in password, just head on over to: http://app.gyft.com/users/reset_password/.
    After you enter your email address, click ‘Reset Password’, and you will get an email with instructions on how to complete the process.

  • +What if my app freezes?

    If the app is acting up we recommend force closing it and opening it again! Sometimes it just needs a refresh.

  • +Can I opt out of logging in?

    Yes, you do not have to sign into the app. You can use Gyft to simply store your cards. We highly recommend that you do log in, though, because logging in allows us to have your gift cards backed up on our cloud system. If you ever lose your phone or if your phone gets stolen, we will be able to retrieve them.

  • +How do I change my 4-digit security passcode?

    If you forgot your security code or security questions, you will have to delete the app and re-install it on your phone. This will reset your code and questions.

Bitcoin
  • +I’m making my first Bitcoin purchase, how do I check-out?
  • +What exchange rate do you use for Bitcoin?

    We use the exchange rates on BitPay found here.

  • +Are there additional fees when I use Bitcoin?

    No, there are no additional fees when using Bitcoin.

  • +Can I also pay with a credit card?

    Yes, we accept credit cards on an iPhone or Android device.

  • +What devices accept Bitcoin?

    All Android devices and the Web.

  • +What is Bitcoin?

    Bitcoin is a new type of digital currency that makes it very easy to transfer money safely and securely. Learn more here.

Getting Started
  • +How can I optimize performance of my Gyft app?

    Make sure you have a strong internet connection when syncing, uploading cards and redeeming cards.

  • +What if my question is not listed here? Who can I contact at Gyft?

    Contact the Gyft Support team at anytime and a Gyfter will be right with you.

  • +Does it cost money to download the Gyft app?

    No, Gyft is absolutely FREE!

  • +How can I download Gyft?

    Gyft is optimized for the iPhone and Android. You can install the app from the iTunes Store or Google Play. Alternatively you can use our web-based site on your phone or desktop to claim any cards that you have received.

  • +How does Gyft work?

    Simply download Gyft to your phone and you can upload existing plastic gift cards, purchase new gift cards, or send cards to your friends via Facebook, email, or text.

  • +What is Gyft?

    Gyft is a digital gift card platform that enables consumers to manage their gift card needs. Users can ditch the plastic and use their mobile device to store, send and redeem gift cards.

Gyft Points
  • +How do I earn 500 Points for making my first purchase?

    You must meet these qualifications:

    1. Successfully completed your first purchase after 03/31/2014.

    2. Made a purchase with any other retailer other than Amazon.com.

    3. Use credit card OR PayPal. Bitcoin transactions do not qualify.

    4. Purchase is deemed successful

    5. Only one 500 points award per account and per customer.

    6. Email must be validated.

  • +How Do I Check Out With Points?

    In order for your points to be applied towards your purchase, select the gift card brand and denomination you want to buy- fill out the delivery options- then on the check-out page select the button that says “Redeem Your Gyft Points’” You points will then be applied towards your purchase!

  • +If I already am a member of Gyft, will my orders pre-Gyft Points launch be accounted for in Point accumulation?

    Yes!  We will honor any purchases you have made in the past.  For example, if you have made $100 worth of purchases with a credit card before we launched Points, you should have 100 points in your Gyft wallet.

  • +What happens to my Points if I cancel an order?

    If you cancel an order, the points you accumulated in connection with that order will be deducted from your Points balance.

  • +Can I buy Points?

    No, Gyft Points are not for sale at this time.  Stay tuned as this may change in the future.

  • +How long are my Points good for?

    Unless we expressly state otherwise, Points automatically expire at the end of the calendar year following the year in which such Points were earned or received (for example, Points earned in June 2014 will expire on December 31, 2015).

  • +Where can I see how many Gyft Points I’ve earned?

    1. Mobile device: If you select the red “Menu” button, there will be a tally of how many Points you have earned at the bottom of the menu.

    2. Website: Sign in to your account and you should have a tally of how many Points you have at the top of the page.

  • +How much is each Gyft Point worth?

    When redeeming, each Point is worth $.01 USD.

    For example, if you have 100 points, you can redeem them for a $1 discount.

  • +How can I use Gyft Points?

    In your mobile device or on the Gyft website, you can redeem points for any purchase at any time as long as they have not expired.

  • +How do I earn Gyft Points?

    Right now, you can earn Points by purchasing gift cards on Gyft with credit card, PayPal or Bitcoin.

    For every $1 spent with a credit/debit card, earn 1 Point.
    For every $1 spent with PayPal, earn 2 Points.
    For every $1 spent with Bitcoin, earn 3 Points.

    In the future, you may have other opportunities to earn Points.  For example, you may receive Points each time you upload a gift card. Stay tuned for updates.

  • +What is Gyft Points?

    Gyft Points is a loyalty program that rewards registered Gyft users for making purchases.  Users are able to earn points on Gyft and then redeem them for gift cards with Gyft. For more information about the Points program and the terms that apply, see our Gyft Terms of Service.

My Gyft Wallet
  • +Is there a way to organize my gift cards?
    Yes but only for Android users.
    If you have an Android:
    Swipe your finger to the right to pull up the menu
    Select ‘Filter Cards’
    From there you can filter all your cards.
    We will be adding an organization feature to the web app and iPhone soon!
  • +I deleted a gift card by accident. Can I get it back?

    Yes! Email us at support@gyft.com so that we can get a Gyfter to help you as quickly as possible.

  • +All of my gift cards disappeared!

    Email us at support@gyft.com so that we can get a Gyfter to help you as quickly as possible.

Redeeming
  • +How do I delete cards after I redeemed the full amount?

    You can only delete cards in the mobile app for now. This feature will be added to the web app soon!

  • +I just received a notification that a gift card was sent to me, where is it?

    In order to receive your gift card, click on the link sent to you in the text message or email. That link will guide you to create your Gyft account. You must create a Gyft account in order to receive your gift card. (Log in with Facebook, Twitter, G+, or Email)

  • +I am having trouble redeeming my gift card.

    Email us at support@gyft.com so that we can get a Gyfter to help you as quickly as possible.

  • +How do I redeem a card in-store?

    Step 1: Select “Redeem” on the card that you want to use and show the cashier the barcode or card number.
    If there is no barcode…
    Step 2: Ask the cashier to enter in the card number if there is no bar code.

Safety and security
  • +What if my phone gets stolen?

    We always recommend that you set up a security passcode for your Gyft wallet. As soon as your phone is stolen, contact us as soon as possible so we can put a hold on your account.
    To set up a passcode:
    Step 1: Select “Menu”
    Step 2: Select “Settings”
    Step 3: Select “Set Passcode” (For Android users, select “Passcode”)
    Step 4: Enter in the Passcode that you would like to use
    Step 5: Write your passcode down in a safe place in case you forget it.

  • +Is my information safe?

    Yes, your information is safe with us! We use highly secured platforms to protect your data.

Sending and Receiving
  • +Can I return or exchange my gift card?
    Unfortunately no, all gift cards are final sale.

     

  • +Will I ever get a physical gift card in the mail?

    No, all of our gift cards are digital and will be sent to your Gyft wallet.

  • +Can I re-gift a card to a friend?

    Yes, you can only delete cards in the mobile app for now. That feature will be added to the web app soon! For mobile users:

    Step 1: Select the gift card that you want to re-gift
    Step 2: Select ‘More’
    Step 3: Select ‘Re-gift card’
    Step 4: Select the friend that you want to re-gift the card to.

  • +How can I track if the gift cards I sent to my friends are being used?

    For iPhone users:
    Step 1: Select the red menu button
    Step 2: Select ‘Settings’
    Step 3: Under ‘Account’, Select ‘Track sent cards’

    For Android users:
    Step 1: Swipe your finger to right to pull up the menu
    Step 2: Select ‘Settings’
    Step 3: Select ‘Track sent cards’

  • +I am having trouble claiming a gift card through Gyft

    Please contact our Gyft support team and we’ll get a Gyfter to help you out!

  • +How long will it take my friends to receive my gift cards?

    All gift cards are delivered instantly!

Uploading
  • +How do I upload a card to my wallet?

    For iPhone users…

    Step 1: Select the red menu button in the bottom-left corner of the screen
    Step 2: Select ‘Upload a gift card you own’
    Step 3: Select the retailer you want to add. Please note: If the retailer is not listed, you can still add your card by typing it in the search bar by hitting “Add Store”
    Step 4: The app will guide you to enter all the gift card numbers with the amount.
    Step 5: Select ‘Add to wallet!’

    For Android Users: Same as above, except to get to the menu button, swipe your finger to the right.

  • +How do I check a balance?

    For all users:
    Step 1: Select the card that you want to check the balance on
    Step 2: Select ‘More’
    Step 3: Select the ‘Refresh’ button next to the amount on the card to refresh and check your balance

  • +How do I enter a balance?

    For all users:
    Step 1: Select the card that you want to log a balance on
    Step 2: Select ‘More’
    Step 3: Select ‘Transactions’
    Step 4: Log the amount that you spent.

  • +Will the plastic card still work?

    Yes, after you upload your gift card to the Gyft app, your plastic card will still work at the retailers.